FAQ about rewards

  • How can I join the Kate Backdrop Member?
  • Where can I find my Smile points balance?
  • How can I redeem my points for discounts and rewards?
  • Can I use my rewards in conjunction with other discounts?
  • How to find my coupon code I redeemed before?
  • Who can I contact if I have questions about my account or points?

FAQ about rewards

Everything you need to know to get started with Kate Backdrop

How can I join the Kate Backdrop Member?

You can join our Membership by creating a customer account on our website. If you already have an account with us, you're automatically enrolled in the program. Start earning points by making purchases and engaging with our brand today!

Where can I find my Smile points balance?

Log into your customer account on our website, and navigate to the "My Rewards". There, you’ll find your current points balance and information on how to earn more points.

How can I redeem my points for discounts and rewards?

Once you've logged into your account, visit the "My Rewards". If you have enough points for a reward, you'll see the option to redeem them for discounts, products, or other exciting rewards. Simply follow the instructions to apply your reward to your next purchase.

Can I use my rewards in conjunction with other discounts?

Rewards redeemed through our Smile loyalty program cannot be used in conjunction with other discounts or promotional codes unless specified otherwise.

How to find my coupon code I redeemed before?

Go to our website and log into your account, then look for the "My Points" section, then you will see any unused discount codes you have earned.

Who can I contact if I have questions about my account or points?

If you have any questions regarding your account or points, please don't hesitate to contact our customer service team at support@katebackdrop.com.auWe're here to help